Return & Refund Policy
Last updated: November 2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return and refund process.
30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- In the original packaging
How to Initiate a Return
- Contact our team via the contact form on our website, including your order number.
- We will review your request and, once approved, send you a prepaid return shipping label by email.
- Pack the item securely and drop it off at the nearest shipping point.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved:
- Your refund will be processed within 5–7 business days to your original payment method.
- Depending on your bank, it may take an additional 3–5 business days for the refund to appear on your statement.
Exchanges
We do not offer direct exchanges. If you need a different size or colour, simply return the original item and place a new order. This ensures the fastest processing time.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
Items that have been worn, washed, altered, or are missing their original tags and packaging cannot be returned or refunded.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank first. If the issue persists, contact us and we will investigate.